Protect Your Financial Privacy and Account Security

Northwest Federal is committed to providing you with tools you need to help you take control of your personal information and prevent it from being misused. Turn here for reports on the latest scams, merchant security breaches, and online tools, resources and consumer protection tips to keep you informed.

Red Flags that Signal a Scam


Scammers use these similar tactics to lure their victims:

  • Pressure to cooperate - including threats of missing deadlines, taking legal action, and involving law enforcement
  • Immediate need to send funds - requesting you to wire money or purchase gift cards
  • Urgent request for online banking user credentials – provoking you to provide user name and password in order to gain access to your online banking account or your computer.

Signal a scam 1


To protect yourself from being scammed, remember:

  • Slow down. Take time to check out the information, search our Fraud Prevention & Safety tabs below, consult an expert or tell a friend.
  • Don’t send money or give out personal information. Beware of unexpected requests that you receive as a text, phone call, online, or via email.
  • If you don’t recognize the caller, don’t answer.  If it’s important, the caller will leave a message.
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Report Fraud

Call Us

Call Northwest Federal immediately at 844-709-8900 if you are experiencing any of the below issues:

  • Your card is lost or stolen
  • You’re a victim of fraud
  • You suspect Identity Theft, Elder Financial Exploitation, or any other type of fraud

Fill Out Forms

Use these forms to report card fraud or card disputes:

Fill out this Cardholder Affidavit of Fraud for fraudulent use. Return this form to any NWFCU branch or send to us via secure email

If you knowingly gave your account information to a merchant and didn't receive the product or service as expected, complete this Cardholder Dispute Form.

Optional Next Steps

Report fraud to these authorities:

For ID Theft, contact the Federal Trade Comission

For Elder Financial Exploitation, contact the local police department and/or Social Services for your area.

File a complaint with IC3.gov if you suspect or know you are a victim of an internet crime.


Protect Yourself