Frequently Asked Questions>>
Introducing New Online and Mobile Banking!
Accessing Your Accounts:
When you login for the first time, you will enter your current username and will then be prompted to create a unique password and validate your account. Password instructions will appear when you initiate your first login.
Downloading Your New App:
Android Users: Due to Google® Play Store requirements, you will need to search and download Northwest’s new Mobile Banking app. Please visit the Google® Play Store and search “Northwest Federal Credit Union” to download the new app now.
iPhone users: Your app will be updated automatically if your settings are enabled to allow automatic updates. If you do not have automatic updates turned on, you will be prompted to download the new app.
Android is a trademark of Google Inc.
iPhone and iPad are registered trademarks of Apple Inc.
Exciting New Features:
Plan for the future by creating your own savings goals. Highly visible charts and reminders keep you on track.
Access these tools using the SAVINGS GOALS widget.
Statements, tax documents, and mortgage statements are easily accessible for a quick and consolidated way to access financial records.
Access your statements from the EDOCS widget. You’ll find 18 months of history for savings. Loan account history will include the full list of transactions.
Import and view your account information from other financial institutions so all your checking, savings, credit cards, and investment accounts can be seen together in one place.
Access this function in the Link External Accounts section.
Set up notifications for your accounts such as balance alerts, loan payment due and much more.
Access the Notifications tab from the SETTINGS widget.
Obtain loan payoff amounts for your auto or personal loan any time you need it.
Access your loan payoff amounts under Account Details or under Transfers.
The option to share access with other users is available while you still maintain control by selecting and setting limits to the shared users access.
Find this option under SETTINGS > Shared Access.
Track your spending using this feature which groups your transactions into easy to understand categories.
Find this feature within your account under Analytics.
Personalize your banking experience by reordering how your accounts are listed, adding color coding, hiding accounts or selecting your favorite widgets. You can even customize the design by changing the background.
Explore all the ways you can personalize your experience through the WIDGET OPTIONS and SETTINGS widgets.
Simplify your money management by paying your bills from one central location.
Access this tool through the BILL PAY widget.
Quick access to our Home Loan Center for the latest rates and to apply for a home loan.
Access the Home Loan Center through the MORTGAGE AND HOME LOANS widget.
Apply for an Auto Loan, Credit Card, Lifestyle Loan or open a new account quickly and easily.
Start an application from the QUICK APPLY widget.
View and redeem your NOW REWARDS credit card reward points easily within Online Banking.
Access this tool from the REDEEM NOW REWARDS POINTS widget.
Security settings allow you to configure your security preferences to be verified by phone, email, text, or soft tokens. Multiple options offer flexibility, security, and peace of mind.
Find this feature under Settings > Security.
Send domestic wires quickly and easily.
Send a wire using the QUICKWIRES widget.
Quicken and Mint Users:
If you use Quicken, QuickBooks or Mint, please refer to the conversion instructions below to ensure a smooth transition into our new Online and Mobile Banking experience.
Keeping you Connected to Your Finances Anytime, Anywhere
Take control of your personal finances with these convenient features:
- Improved design and layout with customizable account overview
- Single login lets you view all accounts in which you’re joint.
- Set up and manage real-time alert notifications
- Coming Soon! Separate logins and access for joint account owners
- Management and redemption of credit card rewards
- Ability to import and view information on accounts you have at other financial institutions
- Enhanced security features
- Loan payoff information for auto loans and personal loans
Manage your business with ease.
Our enhanced Online and Mobile Banking for Businesses offers:
- Accounts Payable - submit domestic wire requests and more
- Accounts Receivables - improves your cash flow by depositing checks without leaving the office
- Account Entitlements - allows multiple users to access business accounts, with roles and permissions assigned
With our Advanced Online Business Banking package you also have flexibility to create ACH templates, process payroll files and access more ACH Origination features.
Stay Connected to Stay Informed
Make sure your account profile information is always current. Simply login to Online Banking or our Mobile app, select PROFILE to verify your email address, daytime and nighttime phone numbers are set up in each of your accounts.