Northwest Federal is committed to our members' satisfaction. If you need to contact us for any reason, please use one of the methods below:  

Phone and Fax Numbers 

Member Service Center  
M-F: 7:00 am-7:00 pm; Sat: 8:00 am-1:00 pm
703-709-8900
844-709-8900 (toll-free)
703-709-8919 (Hearing Impaired/TTY)

FAX Numbers
Member Service Center: 703-925-5113 (FAX)
Mortgage Loans: 703-925-5014 (FAX)
Consumer/Auto Lending: 703-709-9326 (FAX)

Telephone Banking
24-hour Bank-by-Phone 
703-709-6917 (800-932-7666 toll-free)

NOW REWARDS Visa® Point Redemption 
Website: nwfcu.org/NOWREWARDS, log-in thru Online Banking to access NOW REWARDS site to view/redeem points
Program inquiries: 888-207-2234 available 24/7 to place new orders or check on existing orders
Travel Redemption Center is available: M-F 9:00 am-10:00 pm ET; Weekends 9:00 am-5:00 pm ET (closed some holidays)

New hours effective August 1, 2021 for NOW REWARDS Visa® Point Redemption:
Program inquiries: 888-207-2234 available 24/7. After-hours voicemail messages will be returned the following business day. 
Customer service specialists are available: M-F 8:00 am-11:00 pm ET; Weekends 8:00 am-8:00 pm ET
Travel redemption specialists are available: M-F 9:00 am-10:00 pm ET; Weekends 9:00 am-5:00 pm ET
Closed on New Year's Day, Easter, Memorial Day, Thanksgiving, and Christmas.

    Additional Support

    Email

    For the protection of your personal and financial information, change of address requests and email changes are not accepted via email. Changes must be completed through Online Banking or with a Change of Address form which can be mailed, faxed or returned to a branch.

    Please do not use standard email to send sensitive information such as account numbers & information, social security numbers, passwords, and credit or debit card numbers.

    To communicate sensitive information with Northwest Federal, please use our Secure Email Service.

    Email Addresses:  

    Mailing Address 

    General Correspondence
    Northwest Federal Credit Union
    P.O. Box 1229
    Herndon, VA 20172-1229 

    Credit Card Payments
    (Please do not send cash through the mail)
    Northwest Federal Credit Union
    P.O. Box 4200
    Woburn, MA 01888-4196

    Deposits
    (Please do not send cash through the mail)
    Northwest Federal Credit Union
    Attn: Deposit Servicing
    P.O. Box 4119
    Woburn, MA 01888-4119

    First Mortgage Payments
    (Please do not send cash through the mail)
    Northwest Federal Credit Union
    Attn: Mortgage Payments
    P.O. Box 532
    Herndon, VA 20172

    Indirect Loan Payments
    (Please do not send cash through the mail)
    Northwest Federal Credit Union
    Attn: Loan Payments
    P.O. Box 986512
    Boston, MA 02298-6512

    Loan Payments
    (Please do not send cash through the mail)
    Northwest Federal Credit Union
    Attn: Loan Payments
    P.O. Box 986512
    Boston, MA 02298-6512

    Vehicle Title Services
    Northwest Federal Credit Union
    P.O. Box 278803
    Sacramento, CA 95827-8803

    Overnight / Loan Payoffs Mail
    Northwest Federal Credit Union
    220 Spring Street
    Herndon, VA 20170-4292

    Lost or Stolen Cards 

    • Call our Member Service Center: 703-709-8900 (844-709-8900 toll-free) 
    • Use Telephone Banking: 703-709-6917 (800-932-7666) and choose “5” from the main menu options. 

     

    Credit Report Disputes

    If you wish to contact Northwest Federal Credit Union about any disputes you have on the reporting of your Northwest Federal Credit Union information, please submit your dispute in writing to the following address:

    Northwest Federal Credit Union
    P.O. Box 1229
    Department C
    Herndon, VA 20172

    Or you can go directly to the credit bureaus online and submit your request.

    Mortgage Information Requests

    If you wish to contact Northwest Federal Credit Union and obtain information about your current mortgage loan or about any errors regarding your mortgage loan, please submit your dispute in writing to the following address:

    Northwest Federal Credit Union
    P.O. Box 5068
    Herndon, VA 20172
    Attn: Loan Servicing Department

    Or, you may contact the Loan Servicing Department directly at 844-709-8900.