Northwest Federal is committed to our members' satisfaction. If you need to contact us for any reason, please use one of the methods below:
Phone and Fax Numbers
Member Service Center
M-F: 7:00 am-7:00 pm; Sat: 8:00 am-1:00 pm
703-709-8900
844-709-8900 (toll-free)
703-709-8919 (Hearing Impaired/TTY)
FAX Numbers
Member Service Center: 703-925-5113 (FAX)
Mortgage Loans: 703-925-5014 (FAX)
Consumer/Auto Lending: 703-709-9326 (FAX)
Telephone Banking
24-hour Bank-by-Phone
703-709-6917 (800-932-7666 toll-free)
NOW REWARDS Mastercard® Point Redemption
Website: nwfcu.org/NOWREWARDS, log-in thru Online Banking to access NOW REWARDS site to view/redeem points
Program inquiries: 888-207-2234 available 24/7 to place new orders or check on existing orders
Travel redemption center is available: M-F 9:00 am-10:00 pm ET; Weekends 9:00 am-5:00 pm ET (closed some holidays)