Stay on Top of Your Accounts with Alerts

Opt-in to Northwest Federal account transaction Alerts to receive email notification when:

  • Available balance drops below or exceeds a set amount
  • Specific check number clears
  • Loan payment is due or past due
  • Secure message is available from Northwest Federal
  • Bill payments, deposits, withdrawals and other selected transactions occur

To subscribe to Alerts of your choice, login to Online Banking and click on the “Services” tab. You can manage the types and frequency of your Alerts and stop or suspend them at any time. 

Protection & Alerts

If you have a Northwest Federal credit card, you can sign up for text alerts to help prevent fraudulent use. To enroll in this service and other ways to manage your credit card account securely online, visit MyCardInfo today.

Our CardControl app protects your debit & credit cards 

Protect your Northwest Federal cards with real-time control right from your smart phone with this handy app. Set the terms for when, where and how your Northwest Federal debit and credit cards are used anytime, anywhere:

  • Turn cards on, off and back on again in seconds
  • Receive real-time, card-use notifications and spending limit alerts
  • Limit card use to specific merchants, amounts or geographic areas

Download Northwest Federal's CardControl app from the App Store℠ or Google Play™ to start using it today!

card protection app

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What you can do to help prevent fraudulent use of your cards:

  • Sign new cards as soon as you receive them.
  • Memorize your PIN and shield your PIN when entering it at ATMs or retail checkouts.
  • Don’t give out your account number to anyone over the phone unless you initiated the call and you’re dealing with a company you trust.
  • When shopping online, make sure the site is reputable and secure before entering your account number or conducting a transaction.
  • Check your accounts often to make sure there are no unusual transactions.
  • Set up alerts, which help you detect fraud as soon as it happens. Northwest Federal offers the CardControl  app to keep tabs on your debit and credit card accounts.

In case of card fraud

If your card is lost or stolen, or you suspect you’re a victim of fraud, call Northwest Federal immediately at 800-336-3384.

What we’re doing for you

  • We have systems in place to monitor your accounts for unusual activity and will notify you if we detect something suspicious. To ensure that we’re able to reach you quickly, please keep your contact information up to date.
  • We offer eStatements for credit card accounts and regular monthly statements, to help keep personal information out of the mailbox and out of the hands of dumpster divers.
  • We verify identity when members contact us to ensure the security of account information.
  • We provide Fraud Prevention resources on our website with news alerts, safety tips, videos, free publications and other online tools to help you take control of your personal information and keep it from being misused.