Debit Mastercard® Provides Payment Convenience

Your Northwest Federal debit card can be used anywhere Mastercard® is accepted—online and in stores. It’s the convenience of shopping with a credit card and the purchase amount is automatically deducted from your checking account.

You can also use your Debit Mastercard® to withdraw cash from your checking account at an ATM. 

Cardholder Benefits:

  • Thousands of Free ATMs Nationwide: enjoy completely free transactions at nearly 30,000 ATMs nationwide displaying any of these logos: Credit Union 24®/CU HERE | CO-OP ATM℠ | CULIANCE. This includes selected locations where you shop, like 7-Eleven, Circle K, Costco, Publix, Dunkin Donuts and Rite-Aid.
  • Cash Back at Point of Purchase - For quick cash when you’re buying groceries, filling up your car or running errands, remember that you can get cash back from your Northwest Federal checking account during your debit card transaction anywhere you see the STAR® logo. It’s like having free ATM access whenever you shop.
  • Peace of Mind – Mastercard® offers Zero Liability coverage as well as Enhanced ID Theft Resolution featuring:  1-bureau credit monitoring, high-risk transaction monitoring and alerts, and white-glove restoration service.
  • Travel Perks – Mastercard Airport Concierge, Priceless Cities offers and experiences
  • Mastercard Global Service – emergency card replacement, emergency cash advance, lost/stolen card reporting
Read your Mastercard Guide to Benefits for details on cardholder benefits.

Request A Debit Card

Already have a Northwest Federal checking account?

Visit a branch to get your debit card issued on the spot.

Need to open a checking account?

Use Online Banking to open your account online today.

Questions?

Contact our Member Service Center: 703-709-8900 (844-709-8900 toll-free).

Get Digital Wallet Convenience

Your Northwest Federal debit cards can be used with the below digital wallets. Click on each link for videos featuring how to add your card and begin enjoying greater payment convenience and security. 

Apple Pay® | Samsung Pay® | Google Pay® | FitBit Pay® | Garmin Pay®

Once you’ve added your card to these digital wallets, you can use your device(s) to make purchases at participating merchants wherever mobile or tap and pay transactions are accepted.

Report Lost or Stolen Card

Report lost or stolen Debit Mastercard® cards immediately.

During normal business hours, contact our Member Service Center:

703-709-8900 (844-709-8900 toll-free)

After hours, please call:

888-241-2510 (toll-free)
909-941-1398 (outside the US or Canada, collect)


Protect Your Debit Card

We offer several services to help you keep your Debit Mastercard® secure

CardControl App

Get real-time control of your Northwest Federal debit and credit card right from your smart phone with this handy app. Set the terms for when, where and how your cards are used anytime, anywhere:

  • Turn cards on, off and back on again in seconds
  • Receive real-time, card-use notifications and spending limit alerts
  • Limit card use to specific merchants, amounts or geographic areas

Download Northwest Federal's CardControl app from the App Store℠ or Google Play™ to start using it today!

App Store is a service mark of Apple Inc.
Google Play is a trademark of Google Inc
card protection app
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Travel Tips

Your Northwest Federal debit card can be used to get foreign currency at ATMs overseas, and is accepted at merchants worldwide without a foreign transaction fee. When traveling, follow these tips:

  • Request a special travel memo on your debit card account with our Member Service Center: 703-709-8900 (844-709-8900 toll-free). This will help to prevent blocked transactions when using your card and help ensure legitimate use of your account.
  • Add an international travel memo using the CardNav app.
  • To use your debit card at overseas locations requiring a 6 digit PIN, add 2 leading zeros to your current 4 digit PIN.
  • It’s a good idea to carry your Northwest Federal credit card as a back-up payment option.
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Fraud & Purchase Protection®

Use these online forms to report fraudulent use. If you knowingly gave your account information to a merchant and didn't receive the product or service as expected, complete this dispute form.

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Card Nav is a service mark of CO-OP Financial Services.
App Store is a service mark of Apple Inc.
Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated.
Apple Pay is a trademark of Apple Inc., registered in the U.S. and other countries. 
Samsung Pay is a registered trademark of Samsung Electronics Co., Ltd. 
Google Pay is a trademark of Google Inc.
Fitbit and Fitbit Pay are trademarks or registered trademarks of Fitbit, Inc. in the U.S. and other countries. 
Garmin Pay is a trademark of Garmin Ltd. or its subsidiaries.