Protect Your Cards with Our Security Tools 

We offer services to help protect your Northwest Federal debit and credit cards from fraudulent use. Take advantage of these convenient online services and apps to help you stay on top of your card transactions. 

Security Tools

Our CardControl app protects your debit & credit cards 

Protect your Northwest Federal cards with real-time control right from your smart phone with this handy app. Set the terms for when, where and how your Northwest Federal debit and credit cards are used anytime, anywhere:

  • Turn cards on, off and back on again in seconds
  • Receive real-time, card-use notifications and spending limit alerts
  • Limit card use to specific merchants, amounts or geographic areas

Download Northwest Federal's CardControl app from the App Store℠ or Google Play™ to start using it today!

card protection app

App Store is a service mark of Apple Inc.
Google Play is a trademark of Google Inc

What you can do to help prevent fraudulent use of your cards:

  • Sign new cards as soon as you receive them.
  • Memorize your PIN and shield your PIN when entering it at ATMs or retail checkouts.
  • Don’t give out your account number to anyone over the phone unless you initiated the call and you’re dealing with a company you trust.
  • When shopping online, make sure the site is reputable and secure before entering your account number or conducting a transaction.
  • Check your accounts often to make sure there are no unusual transactions.
  • Set up alerts, which help you detect fraud as soon as it happens. Northwest Federal offers the CardControl  app to keep tabs on your debit and credit card accounts.

In case of card fraud

If your card is lost or stolen, or you suspect you’re a victim of fraud, call Northwest Federal immediately at 800-336-3384.

What we’re doing for you

  • We have systems in place to monitor your accounts for unusual activity and will notify you if we detect something suspicious. To ensure that we’re able to reach you quickly, please keep your contact information up to date.
  • We offer eStatements for credit card accounts and regular monthly statements, to help keep personal information out of the mailbox and out of the hands of dumpster divers.
  • We verify identity when members contact us to ensure the security of account information.
  • We provide Fraud Prevention resources on our website with news alerts, safety tips, videos, free publications and other online tools to help you take control of your personal information and keep it from being misused.

This private code provides added protection when using your Debit Mastercard® card online. To enroll, visit their official website

Before traveling within or outside the U.S., request a special travel memo on your debit card account with our Member Service Center: 703-709-8900 (844-709-8900 toll-free). This will help to prevent blocked transactions when using your card and help ensure legitimate use of your account. 

MyCardInfo makes it easy to manage your Northwest Federal credit card securely online:

  • Enroll in eStatements
  • View transactions, make card payments and transfer balances
  • Get credit card text alerts to help prevent fraudulent use
  • Set travel memos to help ensure legitimate use of your account

Visit MyCardInfo today. If you're an Online Banking user, you can access MyCardInfo directly by clicking on your credit card within Online Banking.  

Our CardControl App puts control in your hands

Set the terms for when, where and how your Northwest Federal debit and credit cards are used anytime, anywhere with this handy app:

  • Turn cards on, off and back on again in seconds
  • Receive real-time, card-use notifications and spending limit alerts
  • Limit card use to specific merchants, amounts or geographic areas

Download Northwest Federal’s CardControl app from the App StoreSM or Google PlayTM to start using it today!

What you can do to help prevent fraudulent use of your cards:

  • Sign new cards as soon as you receive them.
  • Don’t give out your account number to anyone over the phone unless you initiated the call and you’re dealing with a company you trust.
  • When shopping online, make sure the site is reputable and secure before entering your account number or conducting a transaction.
  • Check your accounts often to make sure there are no unusual transactions.
  • Download our Card Control app which help you detect fraud as soon as it happens. 

In case of card fraud

If your card is lost or stolen, or you suspect you’re a victim of fraud, call Northwest Federal immediately at 800-336-3384.

What we’re doing for you

  • We have systems in place to monitor your accounts for unusual activity and will notify you if we detect something suspicious. To ensure that we’re able to reach you quickly, please keep your contact information up to date.
  • We offer eStatements for credit card accounts and regular monthly statements, to help keep personal information out of the mailbox and out of the hands of dumpster divers.
  • We verify identity when members contact us to ensure the security of account information.
  • We provide Security & Protection resources on our website with news alerts, safety tips, videos, free publications and other online tools to help you take control of your personal information and keep it from being misused.

Chip card transactions offer you advanced security by encrypting your personal information and making every transaction unique. This makes your chip enabled Northwest Federal credit or debit card more difficult to counterfeit or copy.

Your Northwest Federal debit & credit cards can be used with these digital wallets:

To learn more, click on the above links for videos featuring how to add your card and begin enjoying greater payment convenience and security. 

Once you’ve added your card to these digital wallets, you can use your device(s) to make purchases at participating merchants wherever mobile or tap and pay transactions are accepted.

Apple Pay is a trademark of Apple Inc., registered in the U.S. and other countries. 
Samsung Pay is a registered trademark of Samsung Electronics Co., Ltd. 
Google Pay is a trademark of Google Inc.
Fitbit and Fitbit Pay are trademarks or registered trademarks of Fitbit, Inc. in the U.S. and other countries. 
Garmin Pay is a trademark of Garmin Ltd. or its subsidiaries.